MESSAGE FROM MARGUERITE

One of my messages a few months back focused on letting you know we are here and we are listening. As I mentioned, we want to know what's on your mind and offered several ways for you to contact us to let us know your thoughts, comments, etc. Well, we've gone one better and now, we're coming to you!

If you have stayed with us recently, you should have received an email from us within a few days of your stay's end. The email links to a post-stay survey that we are asking our guests to complete so that we can work to ensure our guests receive the best experience possible.

The survey is short but provides great feedback. Was it easy to make reservations? Were you warmly greeted upon arrival? Did you find the activities and amenities you expected and further, how were your accommodations? Would you recommend us to a friend?

The point of the survey is to get a better understanding of your experience. Based on your responses, we take action to improve where needed, give kudos where merited and in general, take all the information to continue to provide the optimum experience. Managers are making contact directly with the respondents to follow up on comments and concerns. And as a result, we are hearing that our guests are pleased with this one on one contact. Your time is precious so we want to make sure the time you spend at a Thousand Trails location is time well spent.

While not part of any survey, we have definitely heard from our website users over the years. We listened and we made changes. In January, we unveiled the new, and improved, Thousand Trails website. In addition to a fresh new design and a more user-friendly navigation, the new site was built to encompass everything the user is looking for, from reservations and campground information to up-to-date news from the world of Thousand Trails. And there are more enhancements planned for your online experience.

The celebration continues as we mark 45 years of making camping memories. We've got some more history for you on Page 22 and we are asking for some input. As you can see on Page 4, we are asking you to share your camping memories, recipes and photos from your experiences through the years as a TT member. Also, mark your calendars for Saturday, July 19, 2014. That's the day we will celebrate our 45 years preserve-wide. We won't spill all the details just yet, but wanted to let you know to make sure to keep that date open.

Spring is just around the corner which means opportunities to camp across our preserves and make more memories. Enjoy!

Marguerite Nader
President & CEO