"Most of the successful people I've known are the ones who do more listening than talking."
- Bernard Baruch

As we go to print, news of our US Government's shutdown is everywhere. There is a whole laundry list for the reasons this occurred, but at the core it may very well relate to the quote above.

Peter Drucker, a pioneer in business management, believed that listening to the customer and understanding what they want was the core to successful business. In essence, aren't we all the customers of the government? And yet, someone stopped listening along the way and this is the result.

You may recall that during the first week of the government shutdown when National Parks and Monuments were closing, we sent out several emails letting you all know that we were open for business. We're still here! And while there is a huge difference between us and the US Government, we believe that we are listening to what you're saying.

Luckily, over the past several years, technology and the advent of social media make it easier for us to find out what you're thinking. Regular mini-surveys launched from our own Facebook page as well as the feedback we receive through other forms, give a true insight to what it is our customer wants. And we are not going to stop listening (and asking, for that matter)!

For example, the request for more 50-amp service sites popped up in many places, from social media forums to customer surveys at the property and more. So, to that end, over 1,000 50-amp site upgrades are either in the works or have been completed.

In regards to upgrades and updates, we regularly feature these in TrailBlazer and these are a result of hearing what you have to say. Check out Page 26 and see what's going on at Soledad Canyon. Over $1 million in renovations are underway again, we heard your comments and we are making changes.

I will note it is important to understand that major renovations and upgrades are a lengthy process, beginning with the concept, running through budget and capital expenditure procedures, hiring crews and bringing the project to completion.

If you have a question about upgrades and updates, or a suggestion or comment about changes you'd like to see, please drop us a line. We have several avenues for you to communicate with us and we encourage you to use them.

We're still here and we are definitely still listening.

See you soon,

Marguerite Nader
President and CEO